Hello Again amolkots,
Thanks for getting back in touch with me.
I'm glad to hear the conversation has been started with our support staff but if your CTO could please contact me via feedback@hostgator.com I'd like to make sure this is expedited for you all. If you are not comfortable with providing a domain name over this forum and cannot currently send an e-mail, another option would be to send us a private Facebook message ATTN: Jonathan H. : http://facebook.com/messages/HostGator
Please let me know if you run into any trouble on either of these two options.