To be clear, WordPress is free, and we are not GoDaddy support, so no one here can refund your money.
If you don't want to do phone, GoDaddy has a chat support contact linked to from https://www.godaddy.com/help
I'm not seeing any load or speed issues with your site myself. It loads completely in my browser, and as for speed:
1.9 seconds via https://gtmetrix.com/reports/itravelwithkids.com/2jRvIstp
2.0 seconds on the first view, and 1.6 seconds on the second view via https://www.webpagetest.org/result/160714_K5_16AR/
Overall, your site loads in an average of 1.8 seconds.